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SHIPPING AND RETURNS

SHIPPING

We are currently offering standard shipping. If you need expedited shipping or have other special concerns, please contact us at support@Wanderset.com.

Please note, some items in your purchase may ship from different warehouses and arrive separately.

RETURNS

We want you to be completely satisfied and happy with your purchase. If you need to return an item(s), you may do so within thirty (30) days of receiving your order for a full refund or credit. Returns that arrive after thirty (30) days may be accepted at our discretion, and, if accepted, will be refunded as a store credit.

Please note, some of our partner brands have their own shipping and returns policies. These brands are listed below. Should you be making a return to one of the listed brands, please send your return merchandise to the returns address set forth in your shipping invoice or as indicated in the brand’s policy. If a brand is not listed below, then Wanderset’s house returns policy applies.

Returning Items

  • Items must be returned unworn, undamaged and unused with all tags attached.
  • Items may not have been washed or altered in any way.
  • Footwear and accessories must be returned in their original packaging, including dust bags, where provided, and shipped inside another box to prevent damage.
  • We must receive return items in a timely manner, as noted above.

Any returns that do not meet our returns requirements will not be accepted and will be returned to you.

Faulty Items

If your item is faulty or defective when you receive it, you can return it for a refund. Please contact us at support@wanderset.com for a pre-paid shipping label. Items that are damaged from normal wear and tear are not considered to be faulty.

Starting a Return

Should you wish to return an item, please:

  • Contact us at support@wanderset.com to request an RMA.
  • Once you have been issued your RMA, please fill out any return form/invoice you received with your merchandise and write your RMA on the top of the form.
  • Send your return item(s), along with the form, to us at:
Wanderset Logistics
Attn: Returns
120 Reedy Meadow Road
Groton, MA 01450

Receiving a Refund

Once your return has been received and accepted, your refund, including any sales tax, and excluding delivery costs, will be credited to the original payment method or as a credit to your account if returned to us within thirty (30) days. Returns that arrive after thirty (30) days may be accepted at our discretion and, if accepted, will be refunded as a store credit.

You should see the refund on your statement within 5 business days, depending on your financial institution. However, please note that different payment providers have varying processing times, so refunds may take up to 10 business days to show up on your account.

Help

Should you have any questions, please contact us at support@wanderset.com.

WANDERSET TEAM Please note: ideally, we will have 3 components per brand’s returns policy, some of these are missing 2 or 3 below

  1. The actual policy
  2. Returns mailing address
  3. CS contact info

BRAND-SPECIFIC RETURNS POLICIES

ANWAR CARROTS

WE DO NOT ACCEPT RETURNS FOR REFUNDS, CREDITS, OR EXCHANGES. ALL SALES ARE FINAL. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED ALL INFORMATION IN YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE, INCLUDING SELECTING THE CORRECT SIZE AND COLOR OF YOUR ITEMS, BILLING AND SHIPPING ADDRESSES, ETC.

PLEASE REFER TO OUR SIZE CHART. THERE ARE NO EXCHANGES ALLOWED SO PLEASE MAKE SURE THAT YOU REFER TO THE SIZE CHART PRIOR TO SELECTING ITEMS FOR PURCHASE.

Anwar Carrots customer service contact: info@anwarcarrots.com

BOMB CLOTHING CO

Our returns policy is simple - we accept returns for any reason, and a refund or store credit will be issued. The store credit can be used to purchase any item from the Bomb Clothing online store, including sale items. All sale items are final sale, we do not accept returns or exchanges on sale items.

You must return your item within 1 month of receiving it, and it must be returned to us in its original packaging, with all tags. It must not be worn, washed, or have the tags removed to be eligible for store credit. You will need to cover the cost of sending the product back. We only accept returns made on our official online webshop. If the shipping information you provide us is incorrect and a package is returned to us, we will offer a store credit equal to the total cost of the product(s).

If the item is faulty we can offer you a refund, or store credit. This is the only instance where you can receive a refund. Faulty items must be sent back to Bomb Clothing, and we will approve the fault before issuing a credit or refund. You will be refunded using the original payment method you used to pay us.

If you suspect you have a faulty item, or wish to return an item, follow these steps:

Send an email to contact@bombclothing.co with the subject "Return". Provide your name, order number, style of product, color, size, and the reason for the exchange.
We will contact you with further instructions, expect a reply within 48 hours.

Bomb Clothing Co returns mailing address:

Bomb Clothing
ATTN: Devon Mehle
73-4050 Savaryn Drive SW
Edmonton, Alberta
T6X1R8 Canada

Bomb Clothing Co customer service contact: contact@bombclothing.co

DAYS OFF

RETURNING AN ORDER

All returns must be sent back within 7 days of the packages arrival. Exceptions are made during the holiday period (see below). Returned items must be in 'new' condition and not worn nor washed. Items must be sent back to the return shipping address on the package label. All returns must include a note that states clearly the Order ID (located on invoice) and the requested action: refund or exchange.

RETURNS OF DAMAGED ITEMS & SHIPMENT ERRORS

If the item returned is damaged, or a packing error occurred on our part, Days Off will be responsible for your return shipping cost. US Customers will receive a prepaid return shipping label free of charge. International customers will received reimbursement for standard first class (or air mail) shipping (no greater than the original shipping cost). Packages sent back using expedited shipping will not receive a full postage refund.

RETURNING UNWANTED ITEMS FOR EXCHANGE OR REFUND

If you have received an item that you would like to exchange or return for a refund, Days Off provides you with several hassle free alternatives. If you would like Days Off to send you a return shipping label for the item (available only for US shoppers), we will do so for a flat fee of $6. Once you authorize this additional charge, we will generate a return label that will be emailed to you. Alternatively, US customers and international customers can send the item back to Days Off directly, incurring the return shipping cost on themselves. Upon receiving the return shipping label, send the item(s) back to the return address with a note on the inside referencing your order number and letting us know what you'd like to do (exchange or refund). If you're interested in an exchange, make sure that the item/size you are requesting is available on the site beforehand. Once we receive package we'll take care of the exchange or refund. Exchanged items will be shipped back to customers free of additional charge.

Days Off returns mailing address:

Days Off
3150 E 46th Street
Vernon, CA 90058

Days Off customer service contact: info@daysoffnw.com

DEAD STUDIOS

All sales are final, however exchanges will be honored up to 7 days from when the product was received. If you would like to exchange an item, please send our customer service team an email to info@deadstudios.com.au. Please note we do not cover the expenses of shipping returns.

Upon return, we will issue you a store credit – we do not offer refunds. Please make sure that you ave carefully reviewed your order prior to finalizing your purchase.

No returns on sale items.
Dead Studios returns mailing address:

Dead Studios
11/108 Dunning Avenue
Rosebery, NSW
2018
Australia

Dead Studios customer service contact: info@deadstudios.com.au

KOLLAR

We will gladly accept unworn, unwashed, unaltered, and unused merchandise in resalable condition with original tags attached for a merchandise credit. We reserve the right to refuse a return on any product that does not meet these requirements. Exchanges must be made within 14 days from receiving the shipment.

Customers will be responsible for all return shipping charges and package must include your Order # on the OUTSIDE of the package.

Once your return has been received with the requested information filled out and returned below.

Kollar returns mailing address:

KOLLAR CLOTHING
ATTN: CUSTOMER RETURN ITEM
G.E LOGISTICS INC // KOLLAR CLOTHING INC.
2797 Thamesgate Drive,
Mississauga
Ontario, Canada L4T 1G5

Kollar customer service contact: customerservice@kollarclothing.com

N/A SOCKS

N/A Socks customer service contact: orders@na-nyc.com / info@na-nyc.vom

PERENNIAL

Items must be returned 15 days from purchase in original packaging. Please contact us for an RMA. RMA required for all returns.

Perennial returns mailing address:

Perennial Collections
c/o Matthew Growney
68 Caterina Heights
Concord, MA 01742
USA

Perennial customer service contact: help@perennialcollections.co

PUBLISH

All items must be returned unworn, unwashed, unaltered, smoke/fragrance free and in their resalable condition with all tags originally attached. Refunds/credit do not apply to items with reattached tags. Once the original tag is removed, it cannot be returned.

  • All domestic & international returns must be received within 30 days from the date the order was received.
  • Return Form must be included inside your return package, so we know who to refund.
  • Discounted items are final sale. This also includes items purchased through a promotion code. Please make sure you purchase the correct style, size & color!
  • We do not offer exchanges, so if you would like a different size/color/style, please return your unwanted item for a refund and place a new order.
  • Purchases made with Gift Cards will be refunded on that same unique code.
  • Footwear must have all tags attached and be in the original box. Shoe boxes must be protected to insure it arrives in its original condition, with no damages or postal markings.
  • If you feel you have received a faulty item, you must let us know within 7 days from date received. If the item was purchased from a third party retailer, you are required to provide a purchase receipt as well.

INTERNATIONAL RETURNS:

  • We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded, once we receive the package back.
  • Any duty taxes initially paid cannot be reimbursed or credited.

Publish returns mailing address:

Publish Brand Returns
15731 Graham Street
Huntington Beach, CA 92649

Publish customer service contact: concierge@publishbrand.com 714-643-7703

REPELICA

If you are not satisfied with your purchase, you may return unopened product for a refund or shop credit, provided the following conditions are met:

  1. RMA request submitted and returning package received at Repelica within 30 days of delivery date. You can request an RMA form here: https://www.repelica.com/pages/rma-form For approved requests, an RMA# and further return instructions will be sent via email.
  2. Valid Order # and RMA# included with the package. Return packages without an authorized RMA# may not be sent back.
  3. Customer is responsible for all cost associated with returning product to Repelica. Shipping charges / international taxes cannot be refunded or reimbursed.
  4. Returned product must be unopened and in like-new, resalable condition.

Repelica customer service contact: support@repelica.com

SNEAKER LAB

In order to receive a refund, items must be unused and in resalable condition. All returns must be made within 14 days of receipt of item. Please email sales@sneakerlab.com to discuss reason for return before sending. Please include copy of invoice. A refund will be issued in the original form of payment if approved. We cannot refund initial shipping costs and refund should be shipped via insured and traceable mail in a secured package.

Sneaker Lab returns mailing address:

Sneaker Lab
719 S Los Angeles Sreet
Unit 340
Los Angeles, CA, 90014

Sneaker Lab customer service contact: sales@sneakerlab.com

TEAM COZY

Not cozy enough for you? We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Please return all parcels by registered mail to the address provided in the return/exchange form within fourteen (14) business days from receipt.

Please print, fill out the proper information and send it back with your package.

Return form: http://teamcozy.com/files/teamcozy_returns-exchanges.pdf

Please be sure to clearly mark your return shipment as “Returned Goods” on any customs or postal forms.

Team Cozy is not financially responsible for shipping charges on returns. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products or products were damaged in transit.
Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.

All sale items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

Team Cozy customer service contact: help@teamcozy.com

YOUTH MACHINE

Youth Machine allows returns & exchanges on unworn or defective merchandise. You may return your order to us for a full refund or exchange within 30 days of original purchase. All items are sold in the best of condition to our knowledge.

We aim to deliver the best possible online shopping experience, so if for whatever reason you’re not satisfied with your purchase, simply complete a return / exchange request by contacting our customer service department at orders@youthmachine.com.

Youth Machine returns mailing address:

Youth Machine
845 S Milliken Avenue
Suite D
Ontario, CA 91761
United States

Youth Machine customer service contact: orders@youthmachine.com 213-436-1788